Resume

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Jackson Gleeson

IT Systems Administrator

jackson.gleeson@gmail.com

(+61) 0499 919 276

Melbourne, VIC

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Education

Graduate Certificate of AI

La Trobe University

Feb 2023 – Aug 2024

Bundoora, VIC

Bachelor of Computer Science

La Trobe University

Feb 2020 – Nov 2022

Bundoora, VIC

Skills

M365 Administration
Python
IT Support
End Point Management and Support (Intune)
Azure Administration

Certificates

Microsoft Certified: Azure Administrator Associate (AZ-104)
Microsoft Certified: Azure Fundamentals (AZ-900)
Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900)
Certified in Cybersecurity (CC), ISC2

Experience

Amtek Corporation Pty Ltd

Assistant IT Manager

Oct 2024 – Present

Preston, Melbourne

Coordinated with internal stakeholders and external contractors to deliver software and integrations
Deployed security initiatives, reducing cybersecurity incidents by 75%
Rolled out Microsoft Conditional Access policies and MFA enforcement
Managed Windows and Linux servers with security patching and uptime compliance
Provided IT solutions to support business growth
Created a comprehensive endpoint and device registry for auditability

Amtek Corporation Pty Ltd

IT Systems Administrator

Feb 2023 – Oct 2024

Preston, Melbourne

Resolved L1–L3 issues, reducing incident response time by 50%
Optimised Microsoft 365 tenant with dynamic group policies
Improved endpoint compliance to 95% with Intune
Managed SharePoint, Teams, and Exchange portals
Onboarded and trained staff in hardware, software, and policies

Key Projects

Soft Phone Project Management and Migration

Delivered new soft phone system with zero downtime
Engaged users and stakeholders to meet requirements
Trained users and managed system cutover
Added functionality to support helpdesk SLAs

Fibre Installation and Network Upgrade

Led fibre connection and staging area setup for a major client
Managed technical coordination with Telstra/NBN
Installed and validated switch/fibre to support BCP/DR

Internal Tooling & Pipeline Improvements

Delivered Python-based tools to streamline onboarding
Reduced user onboarding time from 1 hour to ~10 minutes
Modernised internal tooling to reduce downtime by 80%
Containerised apps for disaster recovery and deployment