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Jackson Gleeson
Assistant IT Manager
Education
Graduate Certificate of AI
La Trobe University
Feb 2023 – Aug 2024
Bundoora, VIC
Bachelor of Computer Science
La Trobe University
Feb 2020 – Nov 2022
Bundoora, VIC
Skills
- M365 Administration
- Python
- IT Support
- End Point Management and Support (Intune)
- Azure Administration
Certificates
- Microsoft Certified: Azure Administrator Associate (AZ-104)
- Microsoft Certified: Azure Fundamentals (AZ-900)
- Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900)
- Certified in Cybersecurity (CC), ISC2
Experience
Amtek Corporation Pty Ltd
Assistant IT Manager
Oct 2024 – Present
Preston, Melbourne
- Coordinated with internal stakeholders and external contractors to deliver software and integrations
- Deployed security initiatives, reducing cybersecurity incidents by 75%
- Rolled out Microsoft Conditional Access policies and MFA enforcement
- Managed Windows and Linux servers with security patching and uptime compliance
- Provided IT solutions to support business growth
- Created a comprehensive endpoint and device registry for auditability
Amtek Corporation Pty Ltd
IT Systems Administrator
Feb 2023 – Oct 2024
Preston, Melbourne
- Resolved L1–L3 issues, reducing incident response time by 50%
- Optimised Microsoft 365 tenant with dynamic group policies
- Improved endpoint compliance to 95% with Intune
- Managed SharePoint, Teams, and Exchange portals
- Onboarded and trained staff in hardware, software, and policies
Key Projects
Soft Phone Project Management and Migration
- Delivered new soft phone system with zero downtime
- Engaged users and stakeholders to meet requirements
- Trained users and managed system cutover
- Added functionality to support helpdesk SLAs
Fibre Installation and Network Upgrade
- Led fibre connection and staging area setup for a major client
- Managed technical coordination with Telstra/NBN
- Installed and validated switch/fibre to support BCP/DR
Internal Tooling & Pipeline Improvements
- Delivered Python-based tools to streamline onboarding
- Reduced user onboarding time from 1 hour to ~10 minutes
- Modernised internal tooling to reduce downtime by 80%
- Containerised apps for disaster recovery and deployment